Contacting Damart’s customer service by phone seems simple, but the multitude of numbers displayed on different sites can be confusing. Between premium-rate numbers, non-premium lines, and online forms, the contact channels do not all lead to the same representative. Damart has segmented its entry points according to the type of request, which means choosing the right channel even before picking up the phone.
Premium-rate and non-premium numbers for Damart: two lines, two costs
Damart highlights a phone number on its official website to reach its advisors. This number, historically 0892, corresponds to a premium-rate line charged in addition to the regular call price. It remains active and accessible from Monday to Saturday, from 8 AM to 8 PM (excluding public holidays).
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In parallel, a non-premium number exists: 09 69 32 50 13. This number starting with 09 is free from a landline and included in mobile plans, without extra cost. It corresponds to the same customer service as the premium line, according to feedback published on directories like nonsurtaxe.com.
To find this free Damart customer service number, one often has to go through third-party sites, as the official contact page emphasizes the paid line and the email contact form more prominently.
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Legal obligation to provide a non-premium number for order tracking
The presence of this free number is not a commercial gesture. The Consumer Code, amended by ordinance n° 2021-1734 of December 22, 2021 (transposition of the European “New Deal for Consumers”), requires e-commerce merchants to offer a non-premium means of contact for order tracking and complaints. Articles L.221-5 and L.221-2-1 of the Consumer Code govern this obligation.
Damart is subject to this rule just like any online seller. However, the promotion of this free line on their pages remains discreet. The email form and online chat occupy a more visible place on the “Contact Us” page of the site damart.fr.
This asymmetry is not unique to Damart. Many brands fulfill the legal obligation without necessarily facilitating access to the non-premium number in their customer journey.
Reliability of Damart numbers published on third-party directories
Several specialized sites list the non-premium numbers of major brands, including Damart. Nonsurtaxe.com, for example, displays 09 69 32 50 13 with a satisfaction score based on over a thousand user votes.
These platforms acknowledge that their information is “collected automatically and subject to change.” None of them are officially labeled or guaranteed by Damart. A number displayed on a third-party directory can become obsolete without notice if the brand modifies its phone infrastructure.
To verify that a number is still valid, the most reliable method is to compare it with the contact details listed in the general terms and conditions on damart.fr or in the “Personal Data” section of the official site.
Precautions before calling a number found online
- Check that the number starts with 09 (non-premium) or 01/02/03/04/05 (geographic), and not with 08 followed by a digit greater than 0 (potentially premium)
- Compare the number with the one mentioned in the T&Cs of damart.fr, the only contractual document binding the brand
- Be wary of numbers starting with 0893 or 0892 displayed on advertising inserts for concierge services, which are not the Damart customer service itself
Damart contact channels according to the type of request
Damart has segmented its channels. The phone and chat handle questions related to orders, deliveries, returns, and exchanges. The email form accessible from damart.fr/contact-by-email covers the same scope, with a longer response time.
Requests related to personal data (access, rectification, deletion under GDPR) go through a distinct channel. A data protection officer can be reached separately, via a dedicated address mentioned in the site’s privacy policy. This is not the standard customer service that handles these requests.
Summary of channels by type of request
| Type of request | Recommended channel |
|---|---|
| Order tracking, delivery, return | Phone (09 69 32 50 13) or online chat |
| Complaint after purchase | Non-premium phone or email form |
| Personal data (GDPR) | Dedicated address for DPO (privacy policy) |
| Product question before purchase | Online chat or phone |
Visiting a Damart store instead of calling
Damart has a network of physical stores in France. For certain requests (returning an item, exchanging sizes, inquiring about a product), visiting a store avoids phone wait times. The e-reservation offered on the site also allows you to reserve an item online and pick it up in-store within two hours, with no purchase obligation.
The contact details and hours of the stores are available on damart.fr and on directories like the Yellow Pages. Damart’s headquarters is located in Roubaix, at 160 boulevard de Fourmies, but this is not a sales point or customer reception.
The phone remains the fastest channel for urgent questions related to an ongoing order. For any other request, the online form or visiting a store offers alternatives without extra cost or waiting time.